Frequently Asked Questions

First, add money through Cashfree to your Nexus wallet. The wallet balance is then used only to purchase Nexus services, including AI credits and subscription plans. The balance added to the wallet can only be used within the Nexus platform for services that Nexus provides.

Your wallet is the payment balance you add through Cashfree. For AI credits, the conversion is simple: 1 ₹ = 100 AI credits. Example: a ₹100 wallet balance can be used for AI credit usage equivalent to 10,000 AI credits, or it can be used toward Nexus subscriptions and other Nexus services.

No. Wallet funds added via Cashfree are non-withdrawable and cannot be cashed out.

Credits do not expire under normal use and are non-transferable between accounts unless Nexus explicitly enables a transfer feature.

Payments are processed through Cashfree, which uses industry-standard encryption. Nexus does not store full card details.

No. Wallet top-ups, Nexus balance, AI credits, and subscription purchases are non-refundable and cannot be redeemed for cash or transferred to another account or payment method. The balance may only be used to purchase Nexus services.