Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to purchases made through Nexus CRM, including subscription plans, service add-ons, wallet top-ups, AI credits, and any other paid offerings made available through our platform or payment gateway.

2. Wallet Top-Ups Are Non-Refundable

Any amount added to a Nexus wallet is treated as prepaid credit for purchases of Nexus services and cannot be refunded. This includes wallet balances added through our payment partner, Cashfree, and any other approved payment method.

Once money has been added to the wallet, it becomes available as account credit and is intended only for use toward Nexus services, such as subscription plans, AI credits, and other offerings. The wallet balance is non-withdrawable, non-transferable, and non-refundable under any circumstances.

Important: If money is added to the wallet, it cannot be refunded. The wallet value is for platform usage and service consumption only.

3. Subscription Cancellations

Customers may cancel their subscription at any time by using the cancel subscription option in the account. Cancellation stops future auto-renewals and ends the subscription from the next billing cycle or as otherwise indicated in the account billing settings.

Cancellation of a subscription does not entitle the customer to any refund of the amount already paid. The subscription fee is treated as payment for the service access already granted and remains non-refundable even if the subscription is canceled before the end of the current billing period.

4. Service Usage and Credits

Once a service, subscription, or AI credit entitlement has been activated or consumed, Nexus CRM may consider that portion used and non-refundable. This applies to any prepaid or wallet-funded service usage that has already been delivered or consumed by the customer.

For AI credit usage, the wallet balance may be used in line with the published conversion rate. Example: a ₹100 wallet top-up may be applied toward AI credits as per the platform's plan details. Any such credits are treated as service value and are subject to the same non-refund policy once applied.

5. Charge Corrections and Billing Disputes

If you believe a payment was incorrectly charged, you must notify Nexus CRM promptly at nexuscrm.info@gmail.com with details of the transaction. We will review the matter, but all wallet top-ups and subscription purchases remain non-refundable and non-cancellable as stated in this policy.

Please note that ordinary dissatisfaction with a purchase, wallet usage, or change in business requirements does not qualify for a refund or cancellation.

6. Cancellation Requests

To request cancellation of a recurring plan or service, customers may use the cancel subscription option in their account or contact us through the support channels listed on the website or by email at nexuscrm.info@gmail.com. A cancellation request stops future renewals, but it does not generate any refund.

Cancellation of a subscription does not automatically refund the wallet or any already-used service credits. The wallet balance remains valid for future eligible purchases unless otherwise stated by Nexus CRM.

7. Final Policy

There are no exceptions to this policy. Wallet top-ups are final and non-refundable. Subscription plans may be canceled to stop future auto-renewals, but the amount already paid will not be refunded under any circumstance.

8. Contact Information

If you have questions about this policy, need help with a subscription cancellation, or need to report a billing issue, please contact:

Nexus CRM
Email: nexuscrm.info@gmail.com
Phone: +91 6375107929