Privacy Policy

1. Information We Collect

We may collect information that allows us to provide, improve, and secure our services. This may include:

• Account and contact information, such as your name, email address, and business details.
• Profile and operational information needed to manage customer relationships and business workflows.
• Communication data, including messages, support requests, or feedback you provide.
• Technical information such as device data, connection details, and usage logs necessary for service reliability and security.
• Information from third-party services when you choose to connect them for business operations.

2. How We Use Your Information

We use the information we collect to deliver and improve our services, including:

• Providing account access and business-related functionality.
• Managing customer data, campaigns, and related operations.
• Responding to inquiries, support requests, and service communications.
• Improving system performance, security, and overall user experience.
• Complying with legal, regulatory, and contractual obligations.

3. How We Share Information

We do not sell personal information to third parties. We may share information only when necessary to operate the service, fulfill legal requirements, or support trusted service providers who assist us in delivering our platform.

4. Data Retention

We retain information for as long as needed to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we will delete or securely de-identify it where appropriate.

5. Security

We take reasonable organizational and technical measures to help protect information against unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be completely secure.

6. Your Rights

Depending on your location, you may have rights regarding access, correction, deletion, restriction, or portability of your personal information. You may also object to or withdraw consent for certain processing activities where applicable.

7. Cookies and Similar Technologies

Our services may use cookies or similar technologies to support functionality, improve performance, and understand usage patterns. You may manage cookie preferences through your browser settings where available.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Payments & Wallet

We use Cashfree to securely process wallet top-ups. Payments made via Cashfree add money to your Nexus wallet. The wallet balance can only be used to purchase services provided by Nexus, including AI credits, subscription plans, and other Nexus services.

Wallet flow: Cashfree → ₹100 → ₹100 Nexus Balance → Nexus subscription / AI credits / Nexus services. The wallet balance is the payment value added to the account. For AI usage, the conversion is 1 ₹ = 100 AI credits (example: ₹100 wallet value = 10,000 AI credits). Wallet funds are non-withdrawable, non-refundable, and generally non-transferable between accounts. They can only be used to purchase services provided by Nexus. For billing questions, contact nexuscrm.info@gmail.com.